POLITIQUE D'EXPÉDITION |

At The Girl Wearing, we offer a 14-day return period starting from the day you receive your order. Within this period, you may return your item without stating a reason, provided it meets our return conditions.

The 14-day period begins on the day you, or a third party designated by you (other than the carrier), physically receive the item. We understand that sometimes a purchase may not fully meet your expectations, and therefore, you have the right to return the item within this period and receive a refund if preferred.

Condition of the item: the item must be unworn, unwashed, and undamaged.

Labels and tags: all original labels, hangtags, and brand markings must be intact, undamaged, and attached as delivered.

Signs of use: the item must show no signs of wear, such as makeup stains, deodorant marks, hair, or other visible dirt.

Odors: the item must not contain any perfume, smoke, or body odor.

Alterations: the product must not have been customized, altered, resized, or modified in any way.

Packaging: the item should be returned in its original packaging, preferably the plastic protective bag provided upon delivery.

Identification: the order confirmation and/or return number must be clearly included inside the parcel.

Return period: the item must be returned within 14 days of receipt of the order.

Damage or negligence: items damaged due to negligence, improper care, or intentional harm will not be accepted.

Promotional items: for promotions such as “Buy One Get One Free,” all products from the promotion, including any free gifts or accessories, must be returned together.

Exclusions: personalized or customized products, as well as items that do not match the original order, will not be accepted.

Non-compliance: returns that do not meet the above conditions will not be processed and may be returned to the sender.

Submit your return request via our return portal

Steps:

Register your return through the portal.

Select the items you wish to return.

Choose between a refund or store credit.

Choose your carrier, print the return label, and ship the package

If an item arrives damaged or incorrect, please report this within 48 hours of receipt via our customer service:

📩 support@thegirlwearing.com

Always include your order number and clear photos of the issue. We will review your report and, in accordance with consumer protection laws, provide an appropriate solution such as a replacement, repair, or refund.

Returns from the following regions are not accepted: the Middle East, the United States, the United Kingdom, Switzerland, and Norway.